Useful information for travelers


There are fire services in all the counties of the Region.
In case of fire, call:

Municipal Firemen of Funchal
Phone: +351 291 200 930

Firefighters Volunteers Madeirenses
Phone: + 351 291 229 115


If you need police assistance, call 112.
In Funchal, this service has an office of Lost Objects, located at Rua da Infância, 28. Phone: +351 291 208 200.

At the airport, police services are located in the PSP Building, next to the Paso Terminal.


The electric current in the archipelago is 220 volts.
There is plenty of water in Madeira and it is all drinkable and of excellent quality.
Porto Santo uses desalinated water, which is perfectly safe to drink.


In various hotels and public facilities, like Airports, Conference centres, Restaurants, Service Areas in motor-ways and shopping centres, there are duly marked “wi-fi” areas where it is possible to access wireless Internet.


There are payphones in the main streets of most towns and villages. Some of them only accept phone cards which you can buy in cafés, tobacconists and post offices. To make an international call dial 00 followed by the country code.


The main post offices, or Correios de Portugal, are in the centre of Funchal, one in Avenida Calouste Gulbenkian and the other in Avenida Gonçalves Zarco. There are small post offices all over the archipelago, with daily collections.


The banks are open from 8:30 a.m. to 3 p.m. Monday to Friday.
Foreign exchange offices open from 9 a.m. to 1 p.m. and from 2 p.m. to 7 p.m. every day, except on Saturdays when they open from 9 a.m. to 7 p.m. Outside these hours, you can change money at your hotel.


The shops are open from 9 a.m. to 1 p.m. and 3 p.m. to 7 p.m. from Monday to Friday. On Saturdays they are open from 9 a.m. to 1 p.m.
Some shopping centres are open from 10 a.m. to 10 p.m. every day. Major credit cards are accepted in most shops, restaurants and hotels.


Pharmacies are open Monday to Friday from 9:00 am to 1:00 pm and 3:00 pm to 7:00 pm and on Saturdays from 9:00 am to 1:00 pm.
Each pharmacy has a sign on the door giving the names of the duty pharmacies.


There are firefighter departments at all municipalities from Madeira Islands.
In case of fire call the Funchal Municipal Fire Brigade on 291 200 930 or the Madeira Voluntary Fire Service on 291 229 115.